During the time we’ve worked with dentists, we have found that many have similar questions about what it’s like to work with First Pacific. Because you may have many of the same questions, we have put together those common queries below. For an answer to your question that’s not found below, contact us!
We already have a process in place to manage a lot of the things your system does. How does First Pacific improve on what we currently do?
Can you explain exactly what you do to free up staff time?
Will your staff members treat our patients with the same personal touch and concern that we show them?
How long have you been in business and can you provide me with references?
My cash flow is fine. Why do I need your services?
It seems like you help dental practices with billing and, if necessary, collections. We are OK in those areas, so why should our office work with you?
Can I just sign up for a payment plan?
Can I use your program without extending any credit in-house? That is what I am trying to get away from?
Am I still going to be responsible for collecting the bad accounts? How does that work?
Expert Practice Advice
Are your Practice Advisors consultants?
Who trains our staff? How long does training take?
How do we train new staff members who join the practice after initial training?
What happens when there is a hardware or software update? How do we figure out how to implement it?
How do we decide which patients to extend credit to?
Our current computer system has been in place for years. How will we transfer all the information to your system?
Will we have to close our office to implement the new software?
Are software updates included in the cost of the system?
I'm particular about how things are set up and I don't want to lose control. Will your system still work for me?
I just started out in my practice. How can I afford your system?
My accountant, banker or attorney says the program is too expensive. How can I convince them it will be valuable for our practice?
I'm comfortable with the level that my practice is at right now. If I increase my production, that means I'll have to work harder. Right?
I am sometimes gone from the office. How do you manage practices that are temporarily closed for a week or two?
I'm not certain my receptionist has enough to do now. If I sign up with your system, how can I manage her time more effectively?
Is your system going to return my investment even if I plan to retire soon?
What if I sign up for the program and I don't think it is ideal for my office? I'm concerned that it will be difficult to get off it if I choose to.